Privacy Policy

1. Introduction

LudoMaza ("we", "us") is committed to protecting your personal data. This Privacy Policy applies to all players worldwide and describes how we handle your information when you use our app and website. For data processing under the EU/UK GDPR, LudoMaza acts as the data controller.

2. Data We Collect

Information you provide

• Account data: name, username, email, phone number, date of birth, country.
• KYC data: government ID, proof of address, selfie verification (where required for withdrawals).
• Payment data: payment method details, transaction history (card numbers are tokenized by our payment processors — we do not store full card numbers).
• Support data: messages and information you share with our support team.

Information collected automatically

• Device identifiers, IP address, approximate location, operating system, app version.
• Gameplay activity, session logs, and usage analytics.
• Cookies and similar technologies (see Cookie Policy).

3. How We Use Your Data

• To create and manage your account and provide the gaming service.
• To process deposits, withdrawals, and detect fraud.
• To verify identity and age, and comply with AML/KYC obligations.
• To provide customer support and respond to your requests.
• To improve, secure, and personalize the Platform.
• To send service updates and, with consent, marketing communications (you can opt out anytime).
• To comply with legal and regulatory obligations.

4. Legal Basis for Processing (GDPR)

• Contract: to provide the services you sign up for.
• Legal obligation: for AML, KYC, tax, and regulatory compliance.
• Legitimate interests: fraud prevention, security, and service improvement.
• Consent: for marketing and non-essential cookies (withdrawable at any time).

5. Sharing & Third Parties

We do not sell your personal data. We may share data with:

• Payment processors (e.g., PayPal, card networks, Skrill, crypto providers) to process transactions.
• Identity verification and anti-fraud service providers.
• Cloud hosting, analytics, and customer-support tools (acting as processors under contract).
• Regulators, law enforcement, or authorities where legally required.

6. Cookies

We use cookies and similar technologies for essential functionality, analytics, and personalization. You can manage your preferences via the cookie banner. Full details are in our Cookie Policy.

7. Data Retention

We retain personal data only as long as necessary for the purposes described, or as required by law (e.g., AML records are typically kept for a minimum period mandated by regulation). When no longer needed, data is securely deleted or anonymized.

8. Security

No method of transmission is 100% secure, but we apply industry-standard safeguards to protect your information.

9. Your Privacy Rights

Depending on your location (e.g., EU/UK GDPR, California CCPA), you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion ("right to be forgotten").
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

To exercise these rights, email support@ludomaza.fun. We respond within the timeframe required by applicable law (typically 30 days).

10. International Data Transfers

As a global platform, your data may be processed in countries other than your own. Where we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses to ensure an adequate level of protection.

11. Children's Privacy

LudoMaza is strictly for users aged 18+. We do not knowingly collect data from minors. If we learn that a minor has provided data, we will delete it promptly.

12. Contact & Data Protection Officer